For the second part of your correspondence assignment I want you to write three (3) letters.

1. The first letter is to be a response to the letter of inquiry.
2. The second letter is to be a letter of adjustment to the letter of complaint.
3. The third letter is to be a letter of refusal to the letter of complaint.

I am aware that not all of the complaints will be demanding something. The assignment stays essentially the same if there are no demands. Letter 2 becomes an offer of retribution while Letter 3 offers nothing to the complainant.

In addition to these three letters, I want you to write a memo informing your boss of the action you are taking in Letter 3. I also want you to post to the appropriate thread on the Discussion Board (no later than March 3) an email post telling your boss of the action you are taking in Letter 2.

All documents are to be turned in on March 3, either by email attachment or hard copy.