Learning from others can be so beneficial. I never knew how important it was to take other people's experiences and failures and successes and build on them. Just recently our company paid us to go hear a motivational business keynote speaker, and he was just amazing to listen to. He told us about the things that he had learned himself by trial and error and many of the things seemed like common mistakes people would make.
He said that his primary goal was to make changes in the insurance industry. He had been looking for affordable Texas auto insurance, and found it very difficult to locate good insurance that was affordable in his area. It was at that time that he realized that he should do something to revolutionize the insurance industry. He needed to find a way to create an insurance company that was for the people. A company with affordable rates and one that he would be proud to be associated with. He knew that it was not going to be an easy task. Providing the best possible customer service, while keeping the premiums low, was definitely going to take some work. He then founded UniCare health insurance. With this new creation he managed to accomplish keeping the premiums low while providing people with good solid coverage in a customer friendly easy to use system. This was a lot of work, and it didn't happen overnight, but gradually he went on to figure it all out and found good incentives to motivate his employees and customers and was able to do it all on a budget.
Don't get me wrong, this guy makes a good salary, but he also gives profit sharing to his employees, which is a real motivator, he believes. He says that the people who have started out with him have made quite a profit, and that his customer service is constantly monitored via surveys of his customers and that every one seems happy with the coverage, service and user friendliness of the whole system. He says that employees treat their customers like family, always trying to provide them with the coverage that they need at a reasonable cost.
It was incredible to listen to this successful man speak and I am very grateful that I had the opportunity to get paid for such an incredible experience.