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Troubleshooting and Reporting Problems
When you're stuck For further troubleshooting tips, try the following:
Use available experts (gently)
Rank possible causes to form a search strategy
Isolate individual possible faults, one at a time
Establish fall back positions
Document progress
Swap with working components
Test for intermittent or regular errors
Look for patterns
Be wary about interaction problems after installing new software
E-mailing CAOSS@asu.edu:
In the subject line, list the site, the equipment, and if possible what's wrong. For example:
CC PC#137 A:\ drive bad
- Don't forget to list the site.
- Please remember to include the type of equipment. For example, if it is a Mac, write down whether it is a PPC7100/100, a Quadra 650, or a StarMax; if it is a PC, is it a Dell, a Transource, an Intel, or a Rycom.
- Don't forget to list the site.
- Use the Silver tag and ASU Property control numbers on the CPU, not the monitor even if the problem is the monitor.
- Don't forget to list the site.
- What troubleshooting steps have you taken? If you report the A:\ drive is bad, have you checked for a shutter in the drive? Have you checked with several (more than two, and not the customer's) floppy disks? Do you feel something obstructing the disk?
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For assistance with problems, call the Support Desk at 965-3260
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