About
Chris Campbell joined the ASU Cronkite School in August 2009. He currently holds the position of Systems Support Principal & Audio-Visual Manager for the school. Before working at ASU Chris worked in several professions. First, a family business Campbell’s Granite Surface Plate Service which performed granite surface plate calibration and resurfacing for Aerospace Industries, CAD technician for AlliedSignal, Catholic Music Director for the Diocese of Phoenix, Automotive technician for Lund Cadillac, Diesel and Hydraulics technician for Empire Southwest (CAT) Arizona’s largest Caterpillar dealership, Audio-Visual technician & musician.
Systems Support Principal & Audio-Visual Manager.
- Birthday: 24 May 1979
- Website: https://public.asu.edu/~cwcampb
- Phone: +1 602-496-5227
- City: Phoenix, USA
- Age: 43
- Degree: AAS
- Email: chris.campbell@asu.edu
"In the realm of information technology, your integrity forms the bedrock of a secure and dependable digital landscape, exemplifying a commitment to ethical practices that fortify the foundations of technological trust."
Skills
Resume
Systems Support Principal - Arizona State University Walter Cronkite Schoool of Journalism & Mass Communication
Summary
Chris Campbell
Results-driven IT professional with over 14 years of experience in higher education, specializing in information technology services. Seeking a Information Technology Manager position to continue career advancement and contribute technical expertise and leadership to drive organizational success.
Education
AAS - Automotive service technology
2002
Mesa Community College
Learned how to diagnose, service, test, and repair complex, computer-controlled automotive electrical systems, Engine Performance and Diagnosis, Brakes, Automotive Air Conditioning Systems, Brakes, Alignment, Suspension and Steering; Transmissions and Power Trains.
Certifications
JAMF Certified TECH
2020
The Jamf 200 Course offers a core understanding of Jamf Pro, as well as an enterprise-focused examination of the macOS and iOS platforms. Our hands-on, example-based course environment is the best way to learn Jamf Pro.
Apple certified mac technician (ACMT)
2013
The Apple ACMT (Apple Certified Mac Technician) certification is designed for individuals who specialize in servicing and repairing Mac computers. ACMT certification demonstrates proficiency in diagnosing and troubleshooting hardware and software issues on Apple Macintosh systems. It covers a range of technical skills related to Mac hardware, including system architecture, component replacement, and macOS installation and configuration.
Extron AV Certifications
2020
Extron certification program provided comprehensive training on the fundamental AV technologies, Extron software, and programming of Extron products.
BIAMP Certifications
BIAMP certification program provided comprehensive training on BIAMP's line of digital signal processors and software.
AMX Certifications
AMX University program provided comprehensive training on AMX hardware and software.
Professional Experience
Systems Support Principal
2016 - Present
Arizona State University
- Managed 500+ Apple desktops, laptops, and mobile devices across three locations using JAMF Pro.
- Orchestrated macOS and iOS deployments, policies, patch management, and configuration profiles.
- Employed Bash/Python scripting for JAMF bundle package creation and deployment.
- Developed JAMF pre-stage deployment workflows for classrooms, computer labs, and conference rooms.
- Implemented pre-stage deployment workflows for staff and faculty offices, including mobile workstations.
- Introduced DEP Notify workflow for efficient deployment status updates.
- Facilitated the integration of new Apple devices into JAMF MDM through Apple School Manager.
- Managed server updates and addressed security vulnerabilities.
- Provided IT services in an enterprise-level environment supporting macOS, Windows 10, and Windows 11.
- Installed, configured, maintained, and troubleshooted departmental workstations.
- Conducted computer and mobile device hardware repairs.
- Coordinated with audio-visual vendors for critical repairs and upgrades.
- Led audio/visual support for Cronkite events and mediated classrooms.
- Coordinated with university-wide Technology Support group for campus-wide solutions.
- Served as Canvas LMS Admin/Liaison for ASU Cronkite School, supporting faculty with course creation and design.
JAMF Pro Systems Support:
Deployment Workflow Expertise:
IT Administration and Security:
Technical Support and Maintenance:
Collaboration and Administration:
Systems Support Specialist
2013 - 2016
Arizona State University
- Utilized OSX & Windows software deployment tools for configuring and imaging staff, faculty, and classroom computer systems.
- Managed the setup of email clients, public folders, and binding computers to ASU Active Directory for staff and faculty.
- Installed, configured, and maintained systems running Mac OSX, macOS, and Windows operating systems.
- Provided comprehensive computer and software support to staff, faculty, and students.
- Assisted with purchasing decisions and contributed to building audio/visual equipment upgrades.
- Conducted basic networking troubleshooting support, addressing TCP/IP connectivity issues.
- Programmed and implemented an 86” multi-touch display with Sedna Touch software.
- Applied expertise in software license management and installation of common business applications.
- Maintained Active Directory structure, including security group creation, organizational unit management, and application of group policies.
- Assisted in malware and virus removal for faculty, staff, and students.
- Provided best-practice recommendations for personal device protection.
- Supported tablets and handheld devices, including iPads, iPhones, Androids, and other mobile business devices.
- Oversaw the acquisition of IT equipment, including researching new technology and recommending products for purchase.
- Managed inventory and allocated resources efficiently.
- Documented and tracked service calls, repairs, and resolutions using a web-based reporting client.
- Recruited, hired, and mentored part-time student employees.
System Configuration and Deployment:
Multifaceted Technical Support:
Cutting-edge Technology Implementation:
Security and Device Support:
IT Equipment Management and Leadership:
Services
Home Network Setup and Optimization
Configuring and optimizing home networks for optimal performance, including setting up routers, ensuring secure Wi-Fi connections, and troubleshooting connectivity issues.
Device Setup and Configuration
Assisting with the setup and configuration of various devices, such as computers, laptops, smartphones, and smart home gadgets, to ensure they work seamlessly within the home environment.
Data Backup and Recovery
Implementing backup solutions to safeguard important data and providing recovery services in case of data loss, utilizing both local and cloud-based storage options.
Cybersecurity Consultation
Conducting security assessments, advising on best practices, and implementing measures to enhance the cybersecurity of home networks and devices, protecting against potential threats and breaches.
Software Installation and Updates
Installing and updating software applications on various devices, ensuring they are current with the latest features, bug fixes, and security patches.
Troubleshooting and Tech Support
Offering general troubleshooting support for technology-related issues, diagnosing and resolving hardware and software problems, and providing guidance on maintaining the overall health of home IT systems.
Testimonials
I had the pleasure of working closely with Chris within the Cronkite IT department, and was continually impressed by his exceptional IT support skills. Chris consistently provides prompt and effective solutions to various technical issues, demonstrating a deep understanding and knowledge of IT management.
Alvin Bridges
Interm CIO - Mesa Community College
Chris has always provided outstanding computer, network, and printer support. His quick and effective solutions keep our systems running smoothly. Chris stands out for his technical expertise, clear communication, and proactive approach to preventing issues. I highly recommend Chris for his invaluable support in maintaining our technology related issues.
Leonard Downie Jr
Washington Post - Former Managing Editor
I had the pleasure of working with Chris in the Cronkite IT department. Chris' IT related knowledge and skillset is second to none. Chris will go out of his way to provide the best IT customer service as possible.
Jeff Williams
Arizona State University - Network Security Engineer
As a former IT staff member, I can attest to Chris' exceptional skills and professionalism. His expertise and dedication to resolving technical challenges make them an invaluable asset to any team. I highly recommend Chris for his outstanding contributions to the CSIT department
Timothy Evans
Michigan State University - Workstation Analyst
Contact
Please feel free to reach out to me if I can be of service.
Location:
555 N Central Ave. STE302
Phoenix, AZ 85212
Email:
chris.campbell@asu.edu
Call:
(602) 496-5227